FAQ

  1. What's a Blind Box Rule?


Blind Box refers to the type of packaging that keeps the collectible toy a mystery until it is opened. Blind Boxes typically come in series that show a collection; some figurines are rarer to find than others. These are referred to as "secret", "hidden" or "chase" figures.
A whole box contains no repeated figures. If there is a secret figure in the box, one basic figure will be randomly replaced by it.

  1. What's a BJD & MJD Joint Series?


BJD (Ball Joint Doll)
BJD stands for Ball Joint Doll. These dolls are usually larger in size and connected by ball-shaped joints, allowing highly flexible movement and posing. Traditionally made of resin, BJDs are collectible, customizable, and often considered premium dolls loved by hobbyists around the world.

MJD (Mini Joint Doll)
MJD stands for Mini Joint Doll. Smaller in scale and designed in a blind box style, MJDs feature articulated joints for fun posing but come in a more compact and playful form. Made with PVC/ABS, they are lightweight, affordable, and perfect for casual collectors who enjoy the surprise and creativity of blind box figures.

  1. How can I find a specific item?


You can click the search icon in the upper-right corner of the website to look up products. If you have product preferences that are not currently available for sale, you can contact us via yootoys_noti@outlook.com (customer service email) or reach out to https://www.tiktok.com/@yootoys.love to leave your product request.

  1. When will my order ship out?


Items in stock are packaged and dispatched within 24 hours. Some popular products are dispatched within 48 hours. Others are usually dispatched within 5 to 14 working days. Please pay attention to the shipping notification email. You can also check by clicking on the following link and entering your tracking number at: https://yootoys.com/apps/17TRACK

  1. How long will it take for my order to arrive?


Shipping usually takes 7-15 business days for most areas in the US. Remote areas may require longer time. You can contact our customer service team for a specific time. You can also check by clicking on the following link and entering your tracking number at: https://yootoys.com/apps/17TRACK  

  1. How to track my order shipping information?


We send tracking information to the email address associated with your order once the item has shipped out. Please note.
You can also check by clicking on the following link and entering your tracking number at: https://yootoys.com/apps/17TRACK

  1. How can I get my item refunded or returned?

If your order has an INCORRECT, DAMAGED, OR MISSING ITEMS issue, please contact us at： yootoys_noti@outlook.com . Please make sure to retain and provide the product photos. Other after-sales policies can be found in the Refund & Return policy.

  1. How to contact your customer service team?


You can contact us via yootoys_noti@outlook.com; or you can contact https://www.tiktok.com/@yootoys.love and leave a message for assistance. Our customer service will reply within 12 hours during working hours.