Refund & Return

Refund & Return Policy

At Yootoys, we strive to ensure your satisfaction. If you’re not happy with your purchase, you may request a refund or exchange under the terms below.

Request Window
All claims must be submitted within 7 days of receiving your order via yootoys_noti@outlook.com or our Contact Us page. Requests after 7 days will not be accepted.

Return Eligibility
We only accept returns for faulty or damaged items. Change of mind or undesired blind‑box results are not eligible. Returns must be in original packaging, with tags, and in unused condition. We reserve the right to refuse returns that do not meet these criteria.

How to Initiate
Contact us at the email above with:

1.Order number

2.Unboxing video (and livestream screenshot if applicable)

3.Photos of damaged/missing items

4.Description of the issue

We’ll respond within 1–3 business days with return instructions. Do not send items back without prior approval.

Damages & Issues

1.Outer packaging damage during shipping is not our responsibility; we only cover damage to the figure itself.

2.Minor defects (e.g., glue‑repairable parts) are not compensated.

3.For serious damage, we will assess and offer compensation (partial/full at our discretion).

4.For blind boxes shipped sealed (not opened in livestream), we add extra outer protection but do not compensate for internal damage, as we cannot open the box.

5.We are not liable for minor imperfections common in hand‑painted or limited‑edition figures.

Return Shipping
We cover return/exchange shipping only for incorrectly sent items. For all other approved returns, the customer bears the shipping cost.

Refunds
Approved refunds will be credited to your original payment method. Processing time depends on your bank.

Non‑Delivery / Lost Packages

1.If tracking shows “delivered,” our responsibility ends. We cannot refund or resend unless you provide a formal non‑delivery certificate from your local carrier.

2.Incorrect addresses provided by the customer void our liability; no refund or reshipment will be made.

3.If you cannot locate a “delivered” package, check common places, contact the carrier, and file a missing mail search. We will assist with information but are not responsible for theft or loss after delivery.

Order Changes / Cancellations
Cancellations or modifications are accepted only within 24 hours of placing the order. Once shipped, no changes are possible. All blind‑box sales are final after opening or shipping.

Final Note
All sales are final for non‑defective products. By placing an order, you agree to this policy. For any questions, reach us at yootoys_noti@outlook.com.